Terms and Conditions

This Website Policy sets out the terms and conditions governing the collection, storage, and use of personal data by Resonance BioHealth 101 LLP. It applies to all clients and visitors who interact with our website and services. Our commitment is to ensure the confidentiality, security, and proper use of your personal data, in compliance with the General Data Protection Regulation (GDPR) and relevant Indian data protection laws.

Introduction

This Website Policy sets out the terms and conditions governing the collection, storage, and use of personal data by Resonance BioHealth 101 LLP. It applies to all clients and visitors who interact with our website and services. Our commitment is to ensure the confidentiality, security, and proper use of your personal data, in compliance with the General Data Protection Regulation (GDPR) and relevant Indian data protection laws.

Definitions

Personal Data

Any information relating to an identified or identifiable individual, including but not limited to name, contact details, health information, and online identifiers.

Research Purposes

The use of anonymised or pseudonymised data to advance preventive healthcare and functional medicine knowledge, without identifying individual clients.

GDPR

General Data Protection Regulation (EU) 2016/679, governing the processing of personal data of individuals within the European Economic Area.

Data Subject

The individual whose personal data is processed.

Data Collection

We collect personal data directly from you when you register, complete forms, or communicate with us through our website. The data collected includes your name, contact information, health history, personal, medical and health information and any other information you provide voluntarily. We may also collect technical and usage data through cookies and similar technologies.

Data Storage

All personal data is stored securely using encryption and restricted access protocols. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, data is securely deleted or anonymised.

Data Use

Your personal data is used for providing healthcare services, improving our offerings, and conducting research in preventive healthcare and functional medicine. Data used for research is anonymised to protect your identity. We do not use your data for unrelated purposes without obtaining your explicit consent.

Confidentiality

We implement strict safeguards to maintain the confidentiality of your data. Access is limited to authorised personnel who require the information to perform their duties. All staff are trained on confidentiality obligations and data protection best practices.

GDPR Compliance

We respect your rights under GDPR, including the right to access, rectify, erase, restrict processing, and object to the use of your data. Consent is obtained before collecting sensitive information, and you may withdraw consent at any time. Requests regarding your data can be submitted using the contact information below.

Third-Party Disclosure

We do not share your personal data with third parties except where required by law, with your explicit consent, or for authorised research partners under strict confidentiality agreements. Any third-party service providers are bound by data protection obligations equivalent to our own.

Cookies and Tracking

Our website uses cookies and analytics tools to enhance user experience and collect usage statistics. You will be informed about the use of cookies upon your first visit, and may manage your preferences through your browser settings. No personally identifiable information is collected through cookies without your consent.

User Responsibilities

You are responsible for providing accurate and complete information when interacting with our website. You must comply with this policy and not misuse the website or its services.

Policy Updates

This policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated via our website. We encourage you to review this policy regularly.

Contact Information

For any questions, concerns, or requests regarding your personal data or this policy, please contact us at:

Privacy Policy

This Privacy Policy explains how Resonance BioHealth 101 LLP ("Company," "we," "us") collects, uses, discloses, and protects information when you visit our website. Because we provide preventive healthcare and functional medicine services, some of the information we collect may relate to your health. We treat this information as confidential.

Scope and Key Definitions

Personal Information means information that identifies, relates to, or could reasonably be linked to you (name, contact details, identifiers).

Health Information means information about your past, present, or future physical or mental health or condition, healthcare services, or payment for healthcare services.

Information We Collect

2.1 Information you provide

• Contact and account information: name, email, phone number, mailing address, login credentials, and communication preferences.
• Appointment and service information: scheduling details, reasons for visit, practitioner preferences.
• Health and wellness information: forms, questionnaires, intake assessments, symptom details, lifestyle information, medical history, medications, allergies, and other health-related details.
• Test results and reports: laboratory or diagnostic results you upload or authorise us to receive.
• Payment and billing information: billing address and payment-related details.
• Communications: messages you send via forms, email, chat, or phone.

2.2 Information collected automatically

• Device and connection data: IP address, browser type, operating system, device identifiers.
• Usage data: pages viewed, links clicked, time spent, and timestamps.
• Cookies and similar technologies: used for functionality, analytics, and marketing.
• Approximate location: derived from IP address at city/region level.

How We Use Information

• Provide and administer healthcare services, schedule appointments, and maintain client records.
• Communicate confirmations, updates, and respond to messages.
• Improve site usage and service quality.
• Analyse health information (de-identified) to improve programmes and conduct research.
• Protect the site, our clients, and our business from fraud and security threats.
• Comply with applicable laws, regulations, and professional obligations.

Research Use and Confidentiality

We may use client health information for internal research to improve preventive healthcare approaches. Access is limited to authorised personnel. Where required by law, we will ask for your consent before using identifiable Health Information for research, and you may withdraw consent at any time. Whenever feasible, we use de-identified or aggregated data. Published insights will not identify you without your explicit permission.

How We Share Information

We do not sell your Health Information. We may share information only with:

• Service providers: hosting, IT, scheduling, analytics, and payment processing companies who protect it under contract.
• Healthcare partners at your direction: laboratories, testing providers, pharmacies, or other professionals.
• Research collaborators: de-identified or aggregated data only, under appropriate confidentiality terms.
• Legal and safety: to comply with law, court orders, or to protect rights and safety.
• Business transfers: in connection with a merger or sale of assets, with confidentiality protections.

Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

Security

We use reasonable administrative, technical, and physical safeguards to protect the confidentiality and integrity of information we maintain, including Health Information. No system can be guaranteed 100% secure.

Your Privacy Rights and Choices

• Access, correction, and deletion: You may request access to, correction of, or deletion of certain Personal Information.
• Health information requests: You may request access to or copies of your Health Information and request corrections.
• Marketing preferences: Opt out of promotional emails via the unsubscribe link or by contacting us.
• Cookie controls: Adjust settings through your browser.
• Research choices: Withdraw consent for research activities at any time.

Children and International Visitors

Children: The site is not directed to children under 18. If you believe a child has provided us information, please contact us.

International visitors: Your information may be processed in jurisdictions with different data protection laws. We take steps to protect information consistent with this Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective date" above indicates when it was last updated. Material changes will be communicated on the site.

Contact Us

For questions about this Privacy Policy or to submit a request: